Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. If you arrive late, and it is more than halfway through your allotted appointment minutes, then you will likely be asked to re-schedule your appointment. We will always make the attempt to accommodate special circumstances but we need to be fair to the many clients whose upcoming appointments may be affected by your tardiness. 

Patient Arrival Policy

We expect you to come into our reception area to check in with our front office personnel.  However, if you have would prefer curbside service then we would be happy to help you with that.  Just give us a call as soon as you arrive! 

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash. 
 
For your convenience, drop-off' appointments are often available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to 'drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. After the examination, communication by phone can keep you updated on the doctor's diagnosis and treatments plans, and or discharge instructions. There is a small extra fee for keeping your pet in the hospital. 

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, cash and personal checks.